NH Collection Palacio de Burgos
Hotel, 4-starCalle de la Merced, 13, Burgos, SpainShow on map
Fabulous
Guests rate it highest for service, location and rooms.
8.96,601Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.4 out of 10, at Calle de la Merced, 13.
- Parking on siteAvailable at a charge the property sets.
Luxurious Accommodations Experience the perfect blend of historic charm and modern luxury at the NH Collection Palacio de Burgos. Each stylish room is equipped with top-notch amenities to ensure a comfortable stay, from a 48-inch TV to a professional hairdryer in the private bathroom.
Fine Dining Experience Indulge your taste buds at the elegant on-site restaurant, where you can savor a delightful selection of international and regional dishes paired with a wide array of wines and champagnes. The culinary experience at our hotel is sure to leave a lasting impression.
Prime Location Located in the heart of Burgos, our hotel offers easy access to top attractions such as the Plaza Mayor and Las Huelgas Monastery. With the River Arlanzón and the Cathedral just steps away, the NH Collection Palacio de Burgos is the ideal choice for a memorable stay in this historic city.
Book now for an unforgettable stay at the NH Collection Palacio de Burgos!
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
Rooms
8.9
Fabulous
Rated 8.9 out of 10 by 6,601 guests who stayed here.
- Cleanliness8.4
- Service9.4
- Location9.4
- Rooms8.9
- Amenities8.4
- Value8.4
- Food & drink8.9
Guests mention
Centrally locatedFriendly staffComfortable rooms
JeromePortugalPerfect location, nice rooms and hotel.
AntonioItalyPosizione perfetta, parcheggio sotto l albergo top, palazzo storico
RobertAustriaFast perfektes Hotel …
Leider unternimmt das Hotel nichts gegen die Verschwendung von Lebensmitteln - es gibt viele Gäste am Frühstücksbüffet, die mehr als 50 % der gewählten Speisen nicht essen - eine einfache Information am Buffet würde…
MANUELASpainHotel con muy buena ubicación en Burgos
La ubicación muy cerca del centro, cruzando un pequeño puente. El desayuno, uno de los mejores buffes, que he tenido en un hotel de esta categoría y la habitación muy espaciosa. Las camas excelentes!
Tal vez las vistas…
MICHAELUnited KingdomStay before Camino de Santiago leg to Leon
Great location, friendly helpful staff
Sometimes only 1 person on desk leading to long wait.
Room furniture and some fittings starting to look tired in places. Towels not always crisp white.
KellyUnited StatesBeautiful facility
Amenities were good and location was great
The front dest lady tried to change me for hotel dinners which I never ate at the hotel other than buffet breakfast. She was not friendly
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
Calle de la Merced, 13, Burgos, Spain
Guests rate the location 9.4 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM
Check-out by 12:00 PM
Children welcome
Show more
No pets
Paid parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
Show more
- The name on the credit card used for the booking should correspond to the guest staying at the property. - Pets should not be left alone in the room - Pets are not allowed in the common food and beverage areas of the hotel - The use of a dog leash is mandatory in the common areas of the hotel - Any damage caused by the animal will be the responsibility of the owner and a charge will be made to the credit card for the replacement of the damaged object - In case of noise or inconvenience caused by the pet, the hotel reserves the right to cancel the stay of the client and the pet - The pet should not use the bathroom or the showers in the rooms - It is not allowed to use towels or sheets to clean the animal - The rules referring to the spaces in which the access of pets is not allowed, do not apply to the case of guide dogs - Please note that pets are allowed upon request and subject to approval. Dogs and cats are allowed, max. weight 25kg. A charge of 35 € per pet, per night will be applied (max. 2 pets per room). Guide dogs free of charge. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- The pet fee and any size limit, which is where these bookings usually come apart.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about NH Collection Palacio de Burgos
What time is check-in and check-out at NH Collection Palacio de Burgos?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does NH Collection Palacio de Burgos allow pets?
No — the property states that pets are not allowed.
Is there parking at NH Collection Palacio de Burgos?
Yes — parking is available on site at a charge the property sets. We check the rate and whether a space can be reserved against your dates.
Is breakfast included at NH Collection Palacio de Burgos?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does NH Collection Palacio de Burgos have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at NH Collection Palacio de Burgos?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does NH Collection Palacio de Burgos have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at NH Collection Palacio de Burgos?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book NH Collection Palacio de Burgos?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is NH Collection Palacio de Burgos?
Calle de la Merced, 13, Burgos.
Other places we book in Burgos
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
BELLA VISTA Catedral-Apartamentos Burgos Catedral9.8 · 202 reviews
Loft Center Burgos by Unique Rooms9.6 · 138 reviews
Alojamientos Castellana Jardín 1 y 2 PARKING Y PISCINA GRATIS!!9.2 · 697 reviews
Precioso apartamento al lado de la Catedral9.1 · 433 reviews
Apartamento Martinez del Campo9.7 · 62 reviewsAPARTAMENTOS LA FLORA BURGOS todos con aire acondicionado y ascensorCrisol Mesón del CidHappy Hostal CarralesModerno y acogedor en La CatedralBoteríaHostal LarAC Hotel Burgos by MarriottAlojamiento de Piedra con EncantoCAMINO DE SANTIAGO EN CASCO HISTORICOHq La GaleriaApartamento Santa AguedaApartamento céntrico catedral BurgosVUT - Mirador de la CatedralBuhardilla con vistas a la CATEDRALAbba BurgosHotel AzofraApartamento SoMbrereria RiMboMbinCorralón Tahonas. Centro históricoCasa La ManzaneraRICE BulevarSilken Gran TeatroApartamentos Turísticos Pueri CantoresHostal CampusCuarenta y Ocho LucesVillaDel Casa Urbana