8.3 · Very good824 reviews
- Check-in from 2:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Fabulous locationGuests rate the location 8.7 out of 10, at Dostyk Ave 32.
- Free parkingThe property states parking on site is free for guests.
Luxurious Spa and Wellness Center Indulge in relaxation at our spa and wellness center offering hammam, massage services, and a beauty center for the ultimate pampering experience.
Modern Rooms with Premium Amenities Experience comfort in our air-conditioned rooms equipped with a fridge, desk, electric kettle, and a flat-screen TV with cable channels. The private bathrooms feature a shower, hairdryer, and complimentary toiletries.
Convenient Location and Nearby Attractions Located in the heart of Almaty, our hotel is a short walk from Gorky Park, Almaly Metro Station, and Zenkov’s Cathedral. With Almaty-2 Train Station and Almaty International Airport in close proximity, exploring the city is effortless.
Book your stay at Grand Sapphire Hotel for a memorable and rejuvenating experience.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Restaurant
- Room service
- Heating
Rooms
8.3
Very good
Rated 8.3 out of 10 by 824 guests who stayed here.
- Cleanliness8.0
- Service8.5
- Location8.7
- Rooms8.5
- Amenities8.0
- Value8.3
- Food & drink7.8
Guests mention
Clean roomsGood locationSpacious roomsComfortable bed
RomanKZВ целом всё хорошо. Быстро заселили, быстро выехал. Номер был просторный (зависит какой Вы бронировали изначально), чистый.
Отмечу завтрак, т.к. пришёл уже под закрытие в 9:30 (завтрак сказали, что до 10:00). В итоге,…
FAISALOMالفندق قديم بعض الشئ لاكن موقع جيد
الافطار سيء جدا
ThibaultBelgiumSéjour très en-dessous du prix exigé.
Son emplacement facilite les déplacements à pied.
Il affiche une certaine prétention au luxe - notamment dans ses prix - qui est tout à fait mensongère : petit déjeuner franchement quelconque, wifi aléatoire mais surtout…
StevenUnited StatesI had a great stay. I will stay there again!
Natalya AlKZМаленькие номера, очень старые или уже замучаные мебель, двери и т.д. сантехника отключилась, что за система непонятно. Душевая течёт аж до коридора, мыца нужно аккуратно. Шумно, не то слово.
weichenChinagood
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Dostyk Ave 32, Almaty
Guests rate the location 8.7 out of 10 — fabulous.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM
Check-out by 12:00 PM
Children welcome
Show more
No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Grand Sapphire Hotel
What time is check-in and check-out at Grand Sapphire Hotel?
Check-in is from 2:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Grand Sapphire Hotel allow pets?
No — the property states that pets are not allowed.
Is there parking at Grand Sapphire Hotel?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Is breakfast included at Grand Sapphire Hotel?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Grand Sapphire Hotel have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Grand Sapphire Hotel?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Grand Sapphire Hotel have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Grand Sapphire Hotel?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Grand Sapphire Hotel?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Grand Sapphire Hotel?
Dostyk Ave 32, Almaty.
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